Car Rental Terms & Conditions
These terms explain the conditions for renting a vehicle with Click’n’Go Car Hire in Agadir, including driver eligibility, payment, security deposits, insurance, vehicle delivery, returns and cancellations.
Please read these conditions before booking. Contact our team if you need clarification about your selected vehicle, insurance cover or collection arrangements.
1. Driver Requirements
All drivers must:
Be at least 21 years old.
Have held a valid driving licence for at least two years.
Present their valid driving licence and identification document when collecting the vehicle.
Documents reporting a lost or stolen driving licence or identification document are not accepted as substitutes.
Any additional driver must be named in the rental agreement and meet the same age and driving licence requirements.
2. Payment Methods
We accept cash and credit card payments.
Payment of the rental amount is required at the beginning of the rental, taking account of any payment already made for the booking.
Where a security deposit is required, accepted methods include Visa, Mastercard, cheque or cash. Please confirm the arrangements for your selected deposit method before collection.
Payment for the rental and provision of a security deposit are separate transactions.
3. Security Deposit
The security deposit requirement depends on how long you have held your driving licence.
Driving licence held for more than four years
No security deposit is required.
Driving licence held for two to four years, inclusive
A security deposit of €400–€2,000 is required, depending on the option selected during the online booking process.
Security deposit versus insurance excess
The security deposit is a guarantee collected or secured at the beginning of the rental.
The insurance excess relates to your financial responsibility in the circumstances described in the insurance section below.
Renting without a security deposit does not remove the insurance excess or your responsibility for damage to the vehicle.
Return of the security deposit
The security deposit is returned at vehicle return, following the return inspection and settlement of any applicable charges.
For deposits secured through a bank card, the time required for released or refunded funds to appear in your account may depend on your bank.
4. What Your Rental Includes
Rental rates include:
Use of the booked vehicle for the agreed rental period.
Unlimited mileage.
Vehicle maintenance and vehicle documents.
24/7 breakdown assistance.
Insurance, subject to the selected cover and the applicable rental conditions.
The insurance excess depends on the cover selected during booking. Please check the applicable amount before confirming your reservation.
Fuel is not included. The vehicle must be returned with the same fuel level as at collection.
Delivery arrangements and applicable additional charges are explained below.
5. Vehicle Delivery and Collection
We arrange vehicle delivery to Agadir Al Massira Airport or your hotel. Please agree on the collection location and time when booking.
Vehicle delivery is available 24 hours a day, seven days a week, by prior arrangement. Our Agadir office welcomes customers by appointment.
Delivery or return outside Agadir, including collection in one city and return in another, may involve additional charges.
Night-service and cleaning charges
A night-service surcharge applies to collection or return between 9:00 p.m. and 7:00 a.m.
The amounts of any applicable night-service and cleaning charges are itemised in your booking voucher, issued after booking. Please review the voucher for the charges associated with your reservation.
Contact our team if you need clarification about delivery arrangements or additional charges.
6. Rental Period, Fuel and Return
Rental periods are calculated in full 24-hour periods and are not divided into hourly rates.
The scheduled return time is the same as the collection time. For example, a vehicle collected at 10:00 a.m. must be returned at 10:00 a.m. on the agreed return date.
The collection and return dates, times and locations are stated in your booking voucher and rental agreement.
If you expect to return the vehicle late or need to extend your rental, contact our team to arrange the change and confirm any additional charges.
The vehicle must be returned with the same fuel level as at collection.
7. Insurance, Accidents and Vehicle Damage
Insurance is included in the rental, subject to the selected cover and the applicable rental conditions. The accident excess depends on the cover selected during booking.
When the accident excess applies
Under the accident policy described here, the accident excess applies when both of the following conditions are met:
The driver is 100% responsible for the accident.
The accident leaves the vehicle unable to be driven.
In these circumstances, the excess associated with the selected cover applies.
An accident report must be provided for an insurance claim to be considered.
If the driver is not responsible for the accident, no accident excess is charged under this policy.
Limited damage
For limited damage, such as a broken mirror or headlight, you pay the cost of repairing or replacing the damaged item rather than automatically paying the full accident excess.
The amount depends on the damage and the vehicle concerned. This also applies to scratches, dents and interior damage.
Assistance and clarification
Contact our team following an accident or breakdown for guidance on the next steps.
Before booking, please ask us if you need clarification about the selected cover, applicable excess, exclusions, repair charges or documents required for an insurance claim.
8. Vehicle Theft
Under our vehicle-theft policy, you will not be charged for the stolen vehicle provided that you retain and hand over both the vehicle documents and the vehicle key to Click’n’Go.
Both the vehicle documents and the key are required to qualify for this no-charge provision.
Contact our team if you need clarification about the theft procedure or the conditions applicable to your booking.
9. Cancellations and Refunds
You may cancel your reservation free of charge at any time before the scheduled vehicle collection time. No justification is required.
If you have already paid for the rental, we will initiate a full refund immediately upon receiving your cancellation request. The time required for the funds to appear in your account depends on your bank and payment provider.
To cancel, contact us at contact@car-rental-agadir.com or +212 661 391 516 and provide your booking reference.
10. Contact Click’n’Go
For questions about driver eligibility, payment, security deposits, insurance, delivery or your reservation, contact our Agadir team.
Email: contact@car-rental-agadir.com
Phone: +212 661 391 516
Website: https://www.car-rental-agadir.com/
Office visits are by appointment. Vehicle delivery is available 24/7 by prior arrangement.